6/1/2023 0 Comments Wilko contact usBen Exall, Digital Director at Wilko, said: "Nothing matters more to us than offering a shopping experience that values our customers’ time and money, and unfortunately our current customer service processes aren’t delivering the aftercare that our shoppers need. This change forms part of its businesses omnichannel strategy, as Wilko said it plana to use the best technology and processes available to offer aftercare to its customers whilst also improving efficiency. All of Wilko's customer enquires will be dealt with by a third party from February 2023, including over email, telephone, live chat, web chat and social media. The company says its plans to outsource its customer service operations is part of an effort to better support its customers across the nation. It a statement, the company said staff who are impacted with risk of redundancy will be entering into a period of consultation and opportunities for alternative roles within the business will be explored. The company, which is based in Manton Wood Enterprise Park in Worksop, Nottinghamshire, said the changes will have an impact on team members currently employed in the contact centre. Nottinghamshire, UK, - Nottinghamshire-headquartered retail provider Wilko has confirmed some staff are at risk of redundancy amid plans to outsource its customer service operations to a third party provider.
0 Comments
Leave a Reply. |